BMG GROUP 2020, S.L. (hereinafter referred to as "Bmgglobalpost.com"), complies with current regulations regarding the protection of personal data, particularly with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, and other legislation that develops it, as well as Law 34/2011, of July 11, on Information Society Services and Electronic Commerce.
This Privacy Policy aims to inform about the processing of personal data carried out by BMG GROUP 2020, S.L. on the website domain https://www.bmgglobalpost.com/, and its respective subdomains and subdirectories that may be configured, as well as on the company's social media networks (RRSS) or contact apps for customer service (Whatsapp Business), or in the collection of data on paper support (invoices/customer sheets/shipments) at its workplaces.
Bmgglobalpost.com provides intermediary services in the management of shipments through a chain of its own establishments directly enabled or through collaboration agreements with other commercial entities - a network of collaborators.
The Network of Collaborators consists of independent companies from BMG GROUP 2020, S.L., which assume the position of data controller for their own customers with whom they establish a service provision relationship and therefore may have their own privacy policies and/or Data Protection Officer, as appropriate. As of the date of this privacy policy, they are located within the EU/EEA:
Pesegov Andrei ([email protected]),
FTL - Fast Transport Logistics GmbH ([email protected] - www.f-t-l.eu),
PROIMPORT XXI, S.L ([email protected]).
1. PERSONAL DATA WE COLLECT AND FOR WHAT PURPOSES
We may collect "Personal Data," which is information that directly identifies you or that could be used in combination with other information to identify you and is necessary for the provision of services.Personal data we collect includes:
Contact Information: We collect such personal data to communicate with you when requested, when necessary for data processing purposes or contract execution, to resolve queries, and manage communications.
In particular, Bmgglobalpost.com and social media apps allow you to send us your personal data. For example, you may subscribe to a mailing list or newsletter from our company or collaborators, send us a query via Whatsapp or through the website contact form, or create a registered user account. We may use the information you provide to send you the requested information, respond to your inquiry, verify package delivery details or tracking, and take other actions as necessary to respond to your request. The information includes your name, identification number or passport, postal address, delivery location, phone number, email address, IP address, payment details, and any other information you provide in the contact form (shipment recipient data) or other online resources available on our websites and social media platforms.
Transaction and Service History: Such personal data is necessary to provide the services you have requested and validate any instruction or transaction you have requested. This includes service requests and order instructions, completed transactions, and correspondence records, as well as any potential incidents.
Security: We use this information to protect our websites, network systems, and other IT assets. This may include any information we use to verify your identity, information regarding your IP address, geographical location, accessed resources, and ancillary data (e.g., login credentials, usernames, and passwords).
Cookies: We use functional and technical tracking cookies and other technologies on our website. Please review our cookie policy on the website for more details, and your necessary acceptance for web viewing/access and/or online service contracting.
Compliance: We process Personal Data to comply with all legal, regulatory, or tax obligations of the company or its network of collaborators. In particular, as part of the company's administrative management system, Bmgglobalpost.com may implement controls before initiating any business and/or negotiation relationship and during such relationship, and assist regulatory authorities in monitoring, detecting, and verifying transactions. This may also include internal reports and recordings of any correspondence and communication between us (including emails and any other type of communication) necessary to document the provision of services.
If you do not provide us with such information, we may not be able to enter into or execute our service provision contract with you (or your company). We will inform you when providing your Personal Data that it is necessary and what the effects on our relationship will be if you do not provide it.
2. WHAT IS THE LEGAL BASIS FOR THE PROCESSING OF USERS' PERSONAL DATA?
The legal basis that legitimizes us for the processing of users' personal data can be diverse:a) Consent:
The legitimate basis is consent for (i) the processing of personal data provided in the website contact form or Whatsapp customer service or through the creation of a registered user account, and for (ii) subscription to commercial and promotional communications through the electronic newsletter. The user may revoke their consent at any time.
b) Legal obligation
c) Execution of the service provision contract.
d) The legitimate interest of the data controller regarding the contact data provided by the user.
3. HOW LONG DO WE RETAIN USERS' PERSONAL DATA?
Users' personal data and their shipment-management records will be retained for the time necessary for the provision of the requested service and/or to achieve the purpose of the processing pursued. Subsequently, users' data will be retained for the periods established by applicable legislation (such as tax, accounting, customs regulations, etc.). Generally, they will be retained for a minimum of 4 years.4. WHO HAS ACCESS TO YOUR PERSONAL DATA?
We may disclose or transfer your Personal Data, as permitted by applicable law and when necessary, to entities within the bmgglobalpost brand and its Network of Collaborators (as cited in this document), and to our relevant service providers and/or other third parties, including:Business partners and companies that assist us in marketing or customer service;
Carriers for efficient delivery purposes, whether self-employed or commercial entities;
Third parties providing IT services to us, such as hosting, support, and maintenance of our systems or websites;
Regulatory authorities (government agencies), transportation sector insurance entities, lawyers, auditors, consultants, and other professional advisors;
Companies that help us maintain, process, or service your transactions or accounts, including companies providing administrative, accounting, transfer agency, custody, or brokerage services for us.
When these third parties act as data processors, they generally carry out their tasks on our behalf and following our instructions for the purposes mentioned above, except for clients of the Network of Collaborators who assume the position of data controller for their own customers with whom they establish a direct service provision relationship.
When applicable, you have the right, upon written request sent via email to [email protected], to receive a copy of the list of providers and/or other third parties processing your Personal Data.
5. ARE THERE INTERNATIONAL DATA TRANSFERS?
We may share your data within the bmgglobalpost group/brand and its Network of Collaborators or with external providers and operators, as indicated above, when necessary to provide you with our services.Some entities, providers, or carriers may be located outside the EU/EEA, in countries that do not offer the same level of protection for your Personal Data. Internal transfers within the group/brand, as well as transfers to third-party providers or carriers located outside the EU/EEA, will be carried out in accordance with agreements that incorporate appropriate safeguards (e.g., Standard Contractual Clauses approved by the European Commission or through registration/contract of data processors).
When applicable, you have the right, upon written request sent via email to [email protected], to receive a copy of the relevant provisions of the contract or clauses that have been taken to protect your Personal Data.
Transfers of Personal Data in accordance with this Section 5 are based on the same legal grounds applicable to the respective purposes of data processing set forth in the previous Section 2.
6. WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL DATA?
You have a number of rights in relation to your Personal Data, which are detailed below.The right to request access to the Personal Data that the company holds about you, as well as the right to request the rectification of any Personal Data that is inaccurate, incorrect, or incomplete;
The right to receive all Personal Data you have provided to the company in a structured, commonly used, and machine-readable format, and also to request us to transmit them to a third party when this is technically feasible and under specific circumstances;
The right to erase your Personal Data in specific circumstances;
The right to restrict our processing of your Personal Data (i.e., to allow only its storage) in specific circumstances; when your Personal Data is subject to restriction, we will only process it with your consent or for the establishment, exercise, or defense of legal claims or for regulatory purposes.
You have the right to withdraw your consent at any time by informing the company in writing by emailing [email protected] or by clicking on the link, if applicable, in any communication you receive and which is enabled for unsubscribing from communications, without affecting the legality of the processing based on the informed consent provided before its withdrawal.
Right to object to processing:
When processing is carried out for marketing purposes (advertising-info-newsletter), you have the right to object to that processing at any time. If you object, Personal Data shall no longer be processed for such purpose.
When processing is based on legitimate interests, you also have the right to object to such processing at any time. If you object, we must cease that processing unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or we need to process the Personal Data for the establishment, exercise, or defense of legal claims.
To exercise any of these rights, please contact us at [email protected].
You also have the right to be informed about data processing under Spanish/European legislation and your rights or to request their protection from the supervisory authority Spanish Data Protection Agency (www.aepd.es) if you believe that the processing of your Personal Data violates applicable law.
7. GENERALITIES
This Privacy Policy applies only to the processing of data of customers of BMG GROUP 2020, S.L, at the physical headquarters of its workplaces, through the forms-registers collected in the contracting of services, and those carried out on our website and social media platforms-Whatsapp Business for customer/user support.The company's websites or social media platforms may also contain hyperlinks to third-party websites and online resources. We do not endorse or take responsibility for the content of such third-party websites and resources. Our privacy notice does not apply to any site that is not affiliated or registered in the company's Network of Collaborators, even if accessed through a hyperlink on any of our websites.
The policy we have described here is effective as of March 2024. BMG GROUP 2020, S.L reserves the right to modify this notice at its discretion due to regulatory changes or inclusion of new processing purposes or legal requirements from competent authorities. When changes are made, we will publish the updated notice and revision date.
Last updated: March 15, 2024 - Privacy Policy.